Handling Complaints
Have you ever raise a complain to anyone / department / agencies etc about anything? Do you like the way those people on duty handling your complaints?
I used to receive complaints once in a while from parents about my teachers, their children's progess, my books, well basically parents can complain about everything they don't like. If I am feeling great that day, I'll handle the complaints with a smile, and say "yes, yes, yes, I agree with you and I'll check it out, ok?". If I'm moody that day, I'll normally ask one of my staffs to handle it, if it's not serious. I really can't get angry and "fight" back with the parents. So, I rather walk away and handle it later.
But lately, my problematic ex-principal of my kindergarden has left me with lots of complaints until I also feel like "pengsan" and really want to run away from things. But I can't. I've just employ a new principal and being a devoted Christian, she said once she's committed, she is. So I take her word for that. I just can't let her handle all the previous "shits" by herself. I really admire her courage and boldness in accepting this job since I told her I've tonnes of problems and complaints to be solved.
She can really listens and talks to parents as well as teachers. I think she works too hard and got sick already 2 days ago, but still turned up to work yesterday. Hopefully these parents can really give her a chance and just keep in mind that changes can't be made overnight. As a parent, if you complain or comment to any kindergarden nicely, the principal or person in charged will surely take a note. But don't expect things to change overnight.
BTW, I really don't understand why parents like to shout to teachers or principal. Don't you think this is rude? If your own child saw what you did, I don't think he/she will respect the teacher / principal anymore. Why can't they talk politely, maturely, and nicely? And please don't threaten the principal that you're so and so, and can ask all the children to leave. If you have problems, talk to the principal, but don't go looking for gang members. Arghhhh!!!
No wonder there're insufficient of teachers in kindergardens and schools. So stressful to handle the parents, especially rude and unreasonable parents.
5 comments:
That's why I don't want to be teachers. Dealing with the kids is already so tiring. Plus the parents?
Well, I hope by the time I send Ian to school, I behave myself. Must keep your blog in mind. Hehehe! :)
Wah, so ugly parents also got wan ah? No wonder our Education Minister now is not concentrating on education but playing polis pulak. With your permission, can I highlight your blog when I blog something related?
you see? a lot ppl blame the education system of the country, but what they don't see is the parent play a very impartant part in bring up a kid *sigh*...teaching really a tough job.
I know so many parent though that teacher must teach the children behave, dun tell lie..ect, but they dun think this was parents job to teach the children also.
I dun think that teachers can teach a kids be a very good person with 3 hours in 5 days a week, this all depends at home ler. They got more time at home should parents teach them behave not the teacher. Teachers just a guide to them only.
I dunno why this day parents all change liao, last time if kids been punish by teacher parents said must be the kids done wrong at school but today the parents go to school and scold the teacher why teacher punish their kids.
Go ahead 5xmom. I really wish those parents can be responsible a bit. It's their children we're talking about. If the parents are rude, don't expect the children to behave well.
I admit that my ex-principal was doing a lousy job and so there're lots of sh*t left for me to handle. But pleasssss!!!! Give me some time, I'll work this over.
Arghhh....there goes my milk production again.
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